Frequently Asked questions

How long will it take to receive my order?

Most orders are processed within 48 hours of receipt depending upon product availability.  Standard ground shipping takes 5-7 business days but can be as soon as 1-3 business days depending on the carrier and your location.

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Do you ship internationally?

Unfortunately, we aren't able to ship internationally.  

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Is my order secure?

We definitely understand this concern with shopping online.  Inner Beauty Pet is committed to the complete privacy and security of your personal information.  We utilize a number of encryption and security devices to make your shopping experience safe and secure.  All of your personally identifiable data is private and is never shared with our bought by any outside organization.  For added security, we do not recommend you to share your personal information, including your password and credit card number, with anyone.

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Do you charge sales tax?  

Orders shipping to address in Georgia are subject to Georgia State sales tax.

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What methods of payment do you accept? 

We accept Visa, MasterCard, Discover, and American Express.  We do not accept personal checks or money orders.

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How do I know if my order has been processed?  

You will receive a confirmation email with your order details upon successful receipt of your order.  A subsequent email will be sent when the items have shipped with the transaction details.  Depending on your email filter, you may not receive this communication.

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Can I make a change to my order?  

Orders are processed upon receipt and can't be changed.

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